Return, Exchange & Refund Policy

We are committed to providing a satisfying shopping experience to our customers. To ensure your satisfaction, we have established a clear and transparent return, exchange, and refund policy. Please read the following carefully before making a purchase.

1. Eligibility for Returns and Exchanges

l Items must be returned within 30 days of receipt.

l The item must be unused, unwashed, and in its original packaging with all tags attached.

l Customized or personalized items are not eligible for returns or exchanges.

2. Return Process

l Contact our customer service team at service@guanqin.com to initiate the return process.

l Provide your order number, the item you wish to return, and the reason for return.

l Once approved, you will receive a return authorization number and return instructions.

l Ship the item back to us using the provided shipping label or at your own expense.

3. Exchange Process

l Exchanges are only possible for the same item in a different size, color, or style (subject to availability).

l Follow the return process mentioned above and indicate that you would like an exchange.

l Once we receive the returned item, we will ship the new item to you at no additional cost.

4. Refund Process

l If the return is approved, we will initiate a refund for the purchase price of the item.

l The refund will be issued to the original payment method used for the purchase.

l Please allow 1-5 Days for the refund to reflect in your account.

5. Shipping Costs for Returns

l If the return is due to our error (e.g., wrong item shipped, defective item), we will cover the return shipping costs.

l For other reasons, the customer is responsible for the return shipping costs.

6. Refund Exceptions

l Returns that do not meet our eligibility criteria (as mentioned above) will not be accepted and will be sent back to the customer at their expense.

l Shipping costs (except in cases where we are responsible) and any taxes/duties incurred during the purchase are non-refundable.

7. Damaged or Defective Items

l If you receive a damaged or defective item, please contact us immediately at service@guanqin.com with photos of the damaged item.

l We will arrange for a replacement or refund as soon as possible.

8. Lost Packages

l If your package is lost during shipping, please contact us at service@guanqin.com with your order details.

l We will investigate the issue with the shipping provider and provide you with a replacement or refund, depending on the situation.

l We appreciate your understanding and cooperation in adhering to our return, exchange, and refund policy. If you have any questions or concerns, please feel free to contact us. We are always happy to assist you.