Customer Service Terms and Conditions

Welcome to Guanqin's customer service! We are dedicated to providing our customers with excellent service and support. To ensure a smooth and satisfactory experience, please read and understand the following customer service terms and conditions.

1. Scope of Service

Our customer service team is available to assist you with inquiries related to your orders, products, shipping, returns, exchanges, and any other questions or concerns you may have. We strive to provide accurate and timely responses to all inquiries.

2. Communication Channels

You can reach our customer service team through the following channels:

l Email: service@guanqinwatches.com

l Phone: +852 59613971

3. Response Times

We aim to respond to all inquiries within 24-48 hours, excluding weekends and public holidays. However, please note that response times may vary depending on the volume of inquiries we receive.

4. Inquiry Processing

Our customer service team will carefully review your inquiry and provide you with a response as soon as possible. If your inquiry requires further investigation or clarification, we will keep you updated on the progress.

5. Order Cancellations and Modifications

l Cancellations: You may cancel your order before it has been processed or shipped. However, once an order has been dispatched, it cannot be cancelled.

l Modifications: Please note that order modifications (e.g., changes to shipping address, product quantity, etc.) may not always be possible, depending on the stage of the order processing. We will make every effort to accommodate your requests but cannot guarantee the success of modifications.

6. Returns and Exchanges

Please refer to our Return and Exchange Policy for detailed information on the eligibility criteria, process, and exceptions for returns and exchanges.

7. Privacy and Confidentiality

We respect your privacy and confidentiality. Any personal information you provide to us will be handled securely and in accordance with our Privacy Policy.

8. Complaints and Disputes

If you have any complaints or disputes regarding our products or services, please contact our customer service team immediately. We will investigate your concern and take appropriate action to resolve the issue.

9. Changes to Terms and Conditions

We reserve the right to modify or update these customer service terms and conditions at any time. Any changes will be effective upon posting the revised terms on our website. Please check this page regularly for updates.

Thank you for choosing Guanqin. We are committed to providing you with exceptional customer service and support. If you have any questions or concerns, please do not hesitate to contact us.